No. You can browse our catalogue and place an order directly
without creating an account. However, registering an account allows you to
track orders easily and manage your details for faster checkout in the future.

• Browse through our product catalogue.
• Add the items you wish to purchase to your cart.
• Proceed to checkout, review your order, choose your
  preferred payment method, and confirm your purchase.

• MOQ: Most products require a minimum of 3 pieces per item.
• MOV: The minimum order value is £200.

We accept a variety of secure payment options, including:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers
  For large or recurring orders, please contact our sales team to discuss additional payment options.

Yes. Once your payment has been successfully processed, you will receive an order confirmation email with your purchase details.

Absolutely. Once your order is dispatched, you will receive a tracking number by email. You can track your shipment on our website or directly through the carrier’s website.

Yes. Discounts are available depending on the quantity purchased. Please reach out to our sales team for a tailored quotation.

Yes, but only through our retail website Emirates Oud.

Orders placed on Faroma must meet the £200 minimum value requirement.

• Shipping Charges: Calculated at checkout based on order weight.
  
• Destinations: UK and Europe.
  
• Processing Time: 1–2 working days.
  
• Transit Time:
  UK: 1–3 working days
  Europe: 3–7 working days

Yes, we can ship to select international destinations outside the UK and Europe. Please check our Shipping Policy or contact us for a quote on rates and delivery times.

Our support team is here to help Monday to Friday, from 10 AM – 6 PM (UK time).

Email: info@faroma.co.uk

Yes. If you have an account, log in and go to Account Settings to update your personal details, billing/shipping address, or password.

If your order has not yet been processed or shipped, we will do our best to accommodate changes or cancellations. Please contact us immediately. Once an order has shipped, we cannot make changes.

If something isn’t right whether it’s missing items, damaged goods, or other issues, please contact our customer service team right away. We’ll work with you to resolve the problem as quickly as possible.

Faroma is a wholesale only platform, for businesses, resellers, and bulk buyers.

If you are looking to purchase single items or shop as a retail customer, please visit our retail partner website: Emirates Oud.